Terms and Conditions

Terms and Conditions for Website Use and Warranty Policy

Welcome to the official website of LSL Tools Private Limited. By accessing or using our website (www.xtrapowertools.com), you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

1. Acceptance of Terms

By using our website or purchasing our products, you acknowledge that you have read, understood, and agreed to be bound by these terms and conditions, along with our Privacy Policy.

2. Intellectual Property

All content on this website, including but not limited to logos, product descriptions, images, videos, and written materials, are the property of Xtra Power Tools and are protected under applicable copyright and trademark laws. Unauthorized use of any content is strictly prohibited.

3. Warranty Policy

At Xtra Power Tools, we are committed to delivering reliable, high-performance tools built for both professionals and home users. To reinforce our commitment to quality, we offer a limited warranty on select products, subject to the terms and conditions outlined below.

a) Warranty Coverage

• Warranty applies only to specific products.
• The coverage period varies by product category and is clearly mentioned in the product manual, warranty card, or on the product detail page.
• The warranty covers manufacturing defects in material or workmanship under normal use and maintenance.
• Note: Warranty is applicable on specific products. Get more information here or contact our customer support team.

b) Conditions for Warranty Claims

• A valid proof of purchase (GST invoice or receipt, with stamp and signature) must be presented.
• The product must not have been tampered with or repaired by unauthorized personnel.
• The serial number and product identification labels must be intact.
• The issue must fall within the scope of the warranty (i.e., manufacturing defects).

c) What is Not Covered

• Damage caused due to misuse, abuse, or accidents.
• Normal wear and tear of parts such as carbon brushes, bearings, drill bits, cutting wheels, etc.
• Damage resulting from commercial use (unless stated otherwise).
• Damage due to modifications, improper voltage supply, or unauthorized repairs.
• Rust, corrosion, or cosmetic damage.

d) How to Claim Warranty

To initiate a warranty claim, please contact our Customer Support at +91-8743800144 or email care@xtrapowertools.com.

Provide product details, proof of purchase, properly filled warranty card, and a description of the issue.

If the product qualifies, you will be guided to the nearest authorized service center or advised on the repair/replacement process.

4. Privacy and Data Protection

Your use of this website is also governed by our Privacy Policy. We are committed to protecting your personal information in accordance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

5. Product Information and Availability

We strive to ensure that all product descriptions, specifications, and pricing are accurate. However, we reserve the right to correct any errors, inaccuracies, or omissions and to update information at any time without prior notice.

6. Products, Service and Price Modifications

Prices for our products are subject to change without notice. We reserve the right to modify or discontinue any product or service (or part thereof) without notice.

7. Errors, Inaccuracies, and Omissions

We reserve the right to correct any typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping, or availability, including after an order is submitted.

8. Limitation of Liability

Xtra Power Tools shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our products or website. Users are responsible for ensuring that tools are used in accordance with safety guidelines.

9. Indemnification

You agree to indemnify, defend, and hold harmless LSL Tools Private Limited, its directors, officers, employees, agents, and affiliates from and against any claims, damages, liabilities, and expenses (including legal fees) from your use of the website or breach of these Terms and Conditions.

10. User Conduct

You agree not to use the website for any unlawful or prohibited purpose. Any misuse may result in termination of access and legal action.

11. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Jurisdiction is exclusively with the courts of Gurugram, Haryana.

12. Changes to Terms and Conditions

Xtra Power Tools may modify or update these Terms at its sole discretion, without prior notice. Continued use of the website indicates acceptance of changes.

13. Contact Us

Email: care@xtrapowertools.com
Phone: +91-8743800144 | +91 124 4000608
Office Hours: Monday – Saturday (09:30AM – 06:30PM)