Employment Type: Full Time & Permanent
Work Experience Required: Minimum 5 Years
Educational Qualification: B.Tech or BE
Job Summary: The Senior Service Manager is responsible for the procurement, pricing, quality assurance, and after-sale technical support of spare parts. The role involves strategic inter-departmental coordination, quality assurance, and ensuring the compatibility of spare parts with market products. The Technical Service Manager is responsible for all activities coming under the scope of After-Sale Service, Warranty, and managing the spare parts related activities.
Key Responsibilities:
1. Order Management:
• Making orders for new spare parts after coordinating with relevant departments.
• Taking approval of orders from the concerned person or authority.
2. Pricing:
• Checking the prices at the time of sale and purchase of spare parts to ensure cost-effectiveness.
• Updating the price list of spare parts.
3. Catalogue Management:
• Regularly checking and updating the catalogue of spare parts.
4. Quality Assurance:
• Conducting quality checks of machines and spare parts to ensure they meet company standards.
• Conducting quality check and analysis of new launch products.
• Testing products and monitoring as per directions and requirement.
5. Compatibility Analysis:
• Checking the compatibility of spare parts available at LSL Tools Private Limited with similar products available in the market.
• Preparing brief reports on compatibility findings.
6. After-Sale Technical Support:
• Communicating with end-users regarding technical aspects of products.
• Providing resolutions to technical issues within the specified timeframe.
7. Warranty Process Execution:
• Coordinating with all concerned departments for technical assistance during warranty claims.
• Inspecting products registered or authenticated by the company.
• Making brief technical failure/approval reports.
• Overall handling of all activities coming under the warranty process on applications – XTRA Power.
8. Field Visits:
• Conducting field visits across Pan India to oversee the implementation of services, quality checks, and customer support. Field Visits are mandatory, If any issue or technical assistance is needed.
9. Product Checking:
• Checking products against the prescribed format of assembling details and part description with drawings.
10. Daily Activity Reporting:
• Maintaining a daily activity report for monitoring purposes.
• Maintaining a complaint register.
• Preparing monthly MIS reports on complaints.
• Maintaining Stock Record of spare parts.
11. Warehouse Management:
• Updating bin location for all spare parts.
• Maintaining the warehouse as per the company’s direction.
12. Training of New or Existing Manpower:
• Providing product training to new and existing employee.
13. Interdepartmental Coordination:
• Collaborating with various departments to ensure seamless service delivery and operational efficiency.
• Facilitating communication and coordination between departments to resolve issues and improve processes
